Frequently Asked Questions
How long does shipping take?
Orders usually process in 1–3 business days. US delivery is typically 7–15 business days. International orders can take longer due to customs.
Do you offer free shipping?
Yes — free standard shipping on qualifying US orders over $45. Other rates are calculated at checkout.
What is your return / refund policy?
See our Refund policy. Contact us within the policy window at pulse@sdzautomation.com with your order number.
Who fulfills my order?
Most products are fulfilled by our dropshipping partner (CJ Dropshipping). Print-on-demand items (tees, hoodies, caps) are fulfilled via Printify.
Will I get a tracking number?
Yes. You’ll receive an email with tracking once the order ships. Tracking can take 2–5 business days to update after shipment.
How do I contact support?
Email pulse@sdzautomation.com or use our Contact page.